Let Us Help You
Will we be issued with wristbands during our break?
To ensure our guests are safe and secure at all times, on all family breaks, we operate a wristband policy. These are issued to all guests aged 15 and over at check-in. It is your responsibility to ensure that you look after and wear your wristband at all times whilst on resort, any lost wristbands are subject to a replacement charge. Guests without wristbands will be refused entry to venues and may be required to leave the resort without refund. Should you lose your wristband, please contact our Guest Services team.
Sun guests who have chosen to remove their entertainment passes will have different wristbands and will not be allowed access to any of our entertainment areas including the Traditional Fairground, Splash Waterworld and our evening show venues.