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How can I cancel my holiday booking?

Published 02/09/2013 11.49 AM   |    Updated 18/12/2017 08.02 AM

If you need to cancel your break due to illness, accident or change of circumstances and have taken our insurance, any changes arising from the cancellation will be covered in most cases.

If you have not taken our insurance, there will be no refund for any monies lost. We strongly advise that you take our cover or make your own insurance arrangements to protect yourself and your party.

As soon as you know that you need to cancel your break, that has been booked directly with Butlins please contact our friendly Live Chat team; you will need to provide us with:

  • Your booking reference number
  • Date of travel
  • Adress details and date of birth

The e-mail address used will also need to match the e-mail address supplied to us at time of booking and be sent from the lead guest.

Cancellation Charges for Family Breaks

Days Before Start
Of Break

Cancellation
Charges

56 days or more

Loss of deposit

55 to 43 days

40% Loss of holiday cost

42 to 29 days

60% Loss of holiday cost

28 days or less

100% Loss of holiday cost

To view the terms and conditions for a Butlin's family break please click here.

Cancellation Charges for Live Music Weekend Breaks

Days Before Start
Of Break

Cancellation
Charges

84 days or more

Loss of deposit

55 to 43 days

40% Loss of holiday cost

42 to 29 days

60% Loss of holiday cost

28 days or less

100% Loss of holiday cost

To view the terms and conditions for a Butlin's Live Music Weekend break please click here.

Deposit payments are non - refundable and non - transferable in all circumstances. Any refunds given in respect to payments made by credit/debit card will be repaid to the same card. Payments made with vouchers or credit notes will not be refunded.

Click here for more information about our Holiday Insurance.

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