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Who can I contact to make a complaint about my holiday?

Published 02/09/2013 12.03 PM   |    Updated 30/09/2017 12.08 PM

We're sorry that you experienced problems during your stay, we'd love the chance to look into this further. To make a complaint please send an e-mail to feedback@butlins.com. Your feedback will go directly to our Guest Solutions team who will investigate thoroughly and respond to you within 21 days of sending an acknowledgement e-mail to let you know your complaint has been received.

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