Let Us Help You
What can you tell me about Sun breaks?
Why haven't I received a confirmation?
Please allow 7-10 days after receiving your initial confirmation from The Sun for your confirmation directly from Butlins to arrive. We are unable to provide you with a confirmation before this timescale...
If after 10 days you still have not received anything from us please contact us by e-mail and we will send a copy to you.
How do I pay my outstanding balance?
For Sun bookings payments must be made on line, all you need to do is visit butlins.com/pay. The full balance must be paid 8 weeks before break start and for bookings made within 56 days of break start, full payment is required.
When does my break start?
You can arrive on resort anytime from 1:00 pm. Our check times vary dependant on the accommodation type that you have purchased:
Chalets, Hotel Rooms, Seaside Apartments, Deluxe Suites and Lodges and Gold Apartments from 3:00 pm. If you're staying in Silver or Standard Rooms and Apartments you can access your accommodation from 4:00 pm.
There are lots of ways to make your stay with us extra special and ensure your family makes the most of their time at Butlin's.
Service Charge: The £9.50 or £15 per person cost secures the accommodation for your break. On your confirmation from us you'll see a Service Charge. This covers all your basic needs (such as lighting and heating) in your accommodation for the duration of your stay. The Service Charge costs £14.00 per night on £9.50 breaks and £15.00 per night on £15.00 breaks. If you book a Room Only accommodation with us we've got some great news! There will be no Service Charge applied to your break and your confirmation will show this charge deducted as a 'Sun Promotion Discount' in the cost breakdown.
Linen: With action packed days full of entertainment and activities on resort, we know the whole family will need a great night's sleep. We can provide bed linen for everyone in your accommodation for £18.00. If you'd rather bring your own we'll still provide pillows and duvets for you.
Entertainment Passes: Top class entertainment and activities to keep the whole family entertained is the key ingredient of any break. Our entertainment passes will give you access to all of our fantastic live shows in Centre Stage and Reds as well as activities on resort. Entertainment passes cost £20.00 on £9.50 per person Sun breaks and £30.00 on £15 per person Sun Breaks. These passes are an optional extra, however, access to entertainment will be limited if they are removed from your break.
Peak Supplement: If you have booked for one of our £15 per person peak dates supplements of £2.50pp & £5pp for peak dates will be charged on selected dates.
Ground Floor: Don't want to carry your pushchair up flights of stairs? We don't blame you! We know that if you have a pushchair you might like to stay on the ground floor, so if you'd like to guarantee ground floor accommodation the good news is that you can pre-book this for £15. Our friendly team are on hand for Live Chat and will be happy to help. Don't forget to book early - we wouldn't want you to miss this opportunity!
Do I need any paperwork?
Haven't printed out your confirmation? No problem! Just bring along your booking reference and some form of ID when you arrive and we'll be happy to help. Alternatively, you can send us an e-mail and we will send you a copy.
What if I need to cancel my break?
If you're unable to make it to your break and need to cancel, please email us at e-mail .. We're open 9am-7pm every day and would love to help. Cancellations will be at the loss of at least your deposit and we are only able to cancel a break when speaking to the lead guest of the booking.
How do I get to resort?
You'll find full directions for each of our resorts at www.butlins.com, simply choose your resort and pop the post code into the sat nav and off you go!
To view Sun Holidays terms and conditions please click here.