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What are the cancellation charges?

Published 27/01/2016 02.54 PM   |    Updated 20/10/2016 11.43 AM

If you need to cancel your booking due to illness, accident or change of circumstances and have taken our insurance, any changes arising from the cancellation will be covered in most cases.

If you have not taken our insurance, there will be no refund for any monies lost. We strongly advise that you take our cover or make your own insurance arrangements to protect yourself and your party.

Cancellation Charges

Days Before Start
Of Break


56 days or more

Loss of deposit

55 to 43 days

40% Loss of holiday cost

42 to 29 days

60% Loss of holiday cost

28 days or less

100% Loss of holiday cost

As soon as you know that you need to cancel your break, please contact our friendly customer care team by calling us on: 0330 100 6650, sending us an e-mail or via live chat. We're open from 9am - 7pm and would love to help.

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