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What are the cancellation charges?

Published 27/01/2016 02.54 PM   |    Updated 30/11/2018 03.45 PM

If you booked your break after December 1st 2018:

If you’ve taken out Butlin’s Holiday Protection and need to cancel your break, you'll need to call our Customer Care team on 0330 100 6659 as soon as you can.

Cancellation charges:

You have our Holiday Protection and you're cancelling due to illness, death, redundancy or jury service:

Two days (48 hours) or more

Full refund minus a cancellation charge of £50 per accommodation unit and cost of Butlin's Holiday protection

Two days (47 hours, 59 minutes) or less

30% refund of your total holiday cost and cost of Butlin's Holiday protection

 
You have our Holiday Protection and you're cancelling for any other reason:

56 days or more

Full refund minus a cancellation charge of £50 per accommodation unit and cost of Butlin's Holiday Protection

55-43 days

70% refund minus a cancellation charge of £50 per accommodation unit and cost of Butlin's Holiday Protection

42-29 days

50% refund minus a cancellation charge of £50 per accommodation unit and cost of Butlin's Holiday Protection

28-8 days

10% refund minus a cancellation charge of £50 per accommodation unit and cost of Butlin's Holiday Protection

7 days or less

No refund

If you have not taken Butlin's Holiday Protection and you cancel your break, Butlin’s will not issue a refund and you will need to claim back through your holiday insurance provider.

Click here for more information about our Butlin’s Holiday Protection.

If you booked your break before December 1st 2018:

If you need to cancel your booking due to illness, accident or change of circumstances and have taken our insurance, any changes arising from the cancellation will be covered in most cases.

If you have not taken our insurance, there will be no refund for any monies lost. We strongly advise that you take our cover or make your own insurance arrangements to protect yourself and your party.

Cancellation Charges

Days Before Start
Of Break

Cancellation
Charges

56 days or more

Loss of deposit

55 to 43 days

40% Loss of holiday cost

42 to 29 days

60% Loss of holiday cost

28 days or less

100% Loss of holiday cost


As soon as you know that you need to cancel your break, please contact our friendly customer care team by calling us on: 0330 100 6650, sending us an e-mail or via live chat. We're open from 9am - 7pm and would love to help.

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