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I need to make a payment, what are my options?
The securest and easiest way to make a payment is online by credit or debit card (we accept Switch, Delta, Visa and MasterCard); to make a payment online please click here . If you are...
How can I provide guest details for my booking?
Before you arrive on your Butlin's break we will need the following information for all of the guests coming with you. Full names Dates of birth Full address Telephone Number For Family breaks...
What can you tell me about Sun breaks?
Why haven't I received a confirmation? Please allow 7-10 days after receiving your initial confirmation from The Sun for your confirmation directly from Butlins to arrive. We are unable to...
What's a Food Court dining plan?
Our Food Court dining plan is perfect if you're a family on the go, as you can dine in the same self-service restaurant and enjoy a breakfast buffet and range of family favourites for dinner every...
What's a B-line Pass?
We know that you and your family will be heading to our venues to enjoy our packed line up of entertainment during your Butlin's break. There's something for everyone to enjoy, including performances...
Can I amend my booking?
To make an amendment to your booking, please get in touch with us via Live Chat, or log in to My Account to view your booking, request a confirmation, add dining, B-line and Activity Passes...
What's a Premium Dining plan?
Our Premium Dining plan provides a wide choice of freshly cooked dishes for breakfast and dinner each day of your stay. It offers a relaxed, friendly family dining environment, with two different...
How can I cancel my holiday booking?
If you need to cancel your break due to illness, accident or change of circumstances and have taken our insurance, any changes arising from the cancellation will be covered in most cases. If you have...
Can we stay for one night at Butlin's?
We don't offer one night stays at our resorts as we feel the best way to get the most out of the Butlin's experience and enjoy our great range of entertainment, as well as host of all included...
Who can amend and discuss my break?
We are only ever able to discuss or amend a booking with the lead guest - this is the person whose name and address appear on the confirmation, and/or who directly received the e-mail confirmation...