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I need to make a payment, what are my options?
The securest and easiest way to make a payment is online by credit or debit card (we accept Switch, Delta, Visa and MasterCard); to make a payment online please click here . If you are...
How can I provide guest details for my booking?
Before you arrive on your Butlin's break we will need the following information for all of the guests coming with you. Full names Dates of birth Full address Telephone Number Please e-mail...
What can you tell me about newspaper promotion (The Sun, Daily Mail etc) breaks?
Why haven't I received a confirmation? Please allow up to 14 days after receiving your initial confirmation from the newspaper company , for your confirmation directly from Butlins to arrive...
What's a Food Court dining plan?
Our Food Court dining plan is perfect if you're a family on the go, as you can dine in the same self-service restaurant and enjoy a breakfast buffet and range of family favourites for dinner every...
What's a B-line Pass?
We know that you and your family will be heading to our venues to enjoy our packed line up of entertainment during your Butlin's break. There's something for everyone to enjoy, including performances...
Can I amend my booking?
To make an amendment to your booking, please get in touch with us via Live Chat, or log in to My Account to view your booking, request a confirmation, add dining, B-line and Activity Passes...
What's a Premium Dining plan?
Our Premium Dining plan provides a wide choice of freshly cooked dishes for breakfast and dinner each day of your stay. It offers a relaxed, friendly family dining environment, with two different...
How can I cancel my holiday booking?
If you booked your break after December 1st 2018: I’ve you’ve taken out Butlin’s Holiday Protection, to make a claim you'll need to call our Customer Care team on 0330 100 6659 at least 48 hours...
Do you accept Tesco Clubcard vouchers?
You can use your Tesco Clubcard vouchers as either full or part payment towards a holiday with us. To do this you'll need to exchange your Clubcard vouchers for a Butlin's e-voucher by calling...
Do you offer discounts to certain professions?
Butlin's offers exclusive discounts for a wide range of companies and organisations for their employees and members in the UK. You'll be able to obtain your company's Q code from your...